Shipping & FAQ

Shipping

According to National Geographic, 40% of plastic produced is packaging. We eliminate plastic packaging and use only non-plastic, recycled, compostable or biodegradable shipping material.

Free Shipping within US doesn't matter how much you spend. 

Yes we do! We work with USPS, UPS and DHL for our international shipment to give you the best shipping rates. Delivery cost is calculated during checkout. Delivery updates will be sent to you via email.

Orders are shipped from our warehouse within 1-2 business days. Shipping within US takes 2-5 business days. International shipping varies from country to country. Your delivery estimates will be shown during checkout.

Return

We believe our products could make a positive impact in your life and the planet. We also understand you might be unsure about purchasing something online. Don't worry. We offer 100% satisfaction guarantee! If for any reasons, you’re not completely satisfied with your purchase, we will gladly make it right for you with an exchange or refund. All we ask is that you send us a quick message on why it didn’t meet your standards. We are always looking for ways to improve our products and customer satisfaction.

To shop our products, click here.

Order

We would love to help you out. You can reach us via chat, email customer@valow.co or message us here directly..

Please contact us as soon as possible and we will make the changes for you. Unfortunately, once your order is shipped, you will not be able to make further changes. You can reach us via chat, email customer@valow.co or message us here directly.

You will receive a confirmation email once your order is placed. Click on “View your order” button in the email to see the status of your order. If you do not receive the confirmation email, please contact us as soon as possible via chat, email customer@valow.co or message us here directly.

To place an order, shop our products here.

Tree Planting

We plant one tree for every product sold. It’s our way of giving back and contribute to the environment. Trees help offset our carbon footprint, restore wildlife habitat, and empower local farmer communities. We have been planting trees in Indonesia, Guatemala, Brazil and California. We are currently focusing our effort in the Amazon rainforest in Peru. Our goal is to plant 100,000 trees by 2020.

Check out our Tree Planting Program

Wholesale & Ambassadors

Yes we do! For wholesale pricing, contact us directly via chat, email wholesale@valow.co or message us here directly.

We are always looking to work with others who also share the same passion and mission as us. If you would like to collaborate, please reach out to us! You can contact us via chat, email hello@valow.co or message us here directly.

Thank you for your interest in working with us! We do have an ambassador program and would love to speak to you about it. Please reach us directly via chat, email hello@valow.co or message us here directly.